Customer Support & Help Center
At Shalan Spice (Pvt) Ltd, we ensure a seamless and transparent experience for our global export partners. Whether you need assistance with an ongoing shipment, custom documentation, product specifications, or placing a bulk order, our dedicated export support team is here to assist you.
1. How Can We Help You Today?
- Bulk Order Inquiries: Need a custom price quotation (FOB/CIF) or product specifications for Ceylon Cinnamon and other spices?
- Logistics & Shipping Support: Tracking your ongoing sea/air freight container or updating discharge port details.
- Documentation & Compliance: Questions regarding Phytosanitary Certificates, Certificates of Origin, Fumigation, or custom packaging labels.
- Sample Requests: Inquire about receiving commercial samples to verify our premium quality before confirming bulk orders.
2. Direct Support Channels
For immediate assistance, you can reach our export desk directly via any of the channels below:
- Official Email: hello@shalanspice.com / shalanspices@gmail.com (Response within 12–24 hours)
- Hotline / WhatsApp Support: +94 74 252 2192 / +94 74 252 2193 (Available for urgent trade and logistics matters)
- Head Office Address: No.286, Main Street, Ambalangoda, Sri Lanka.
3. Frequently Asked Questions (Quick Help)
- What is your Minimum Order Quantity (MOQ)? Our standard MOQ varies depending on the spice grade and transport mode (Air/Sea). Please contact us with your requirements for tailored flexibility.
- Do you provide private labeling? Yes, we provide custom export-grade packaging and private labeling services for international brands and supermarket chains.
- How long does it take to process a shipment? Typically, order processing and packaging take 7 to 21 business days, depending on the volume and specific customization.